Everything you need, nothing you don't
Ten features covering the full journey of a customer inquiry — from the first message and AI-assisted reply to human follow-up, lead capturing, and reporting.
One path, not ten separate tools
A message arrives on WhatsApp or your website and lands in the shared Chat Inbox. The RAG-based AI assistant retrieves relevant information from your knowledge base to help answer the question. Human Responses lets your team step into the thread when needed. Lead Capture helps capture customer details from inquiriesReports and Webhooks help you understand and connect the workflow.
Explore what each one does
Every feature below is available on the 14-day free trial, including the website chatbot.
WhatsApp Chatbot
Put the RAG-based AI assistant to work directly on your WhatsApp Business number, answering customers instantly while conversations stay in the same inbox and business knowledge.
- Automated replies on your WhatsApp number
- Uses the same AI knowledge and inbox
- Answers customers around the clock
Website Chatbot
Embed the same RAG-based AI assistant on your website and keep website conversations connected to the same inbox and business knowledge.
- Simple website embed
- Uses the same AI knowledge and inbox
- Answers visitors before they leave
Chat Inbox
View and manage WhatsApp and website conversations in one centralized inbox, while keeping conversations from each channel separate for clear handling.
- WhatsApp and website conversations in one inbox
- Open and closed conversation status
- Full conversation history stays with the business
AI Auto Reply
Use a RAG-based AI assistant to answer customer questions using the business information and knowledge you provide, while your team can review conversations and respond manually when human attention is needed.
- Uses your business knowledge
- Provides AI-assisted replies to routine questions
- Team can review and respond manually when needed
Human Responses
Give your team a shared view of customer conversations with the full conversation history available, so a logged-in team member can review and respond manually whenever human attention is needed.
- Full conversation history available
- Team can review conversations and respond manually
- Human responses when the AI needs assistance
Lead Capture
Capture useful customer details directly from WhatsApp and website conversations, so inquiries can become structured leads.
- Customer details captured during conversations
- Name, phone number, and email when available
- Captured leads shown in the lead funnel report
Reports & Analytics
Review conversation activity, response-time trends, team activity, and captured-lead reporting in one place for clearer day-to-day decisions.
- Response-time and conversation-volume trends
- Conversation activity per team member and channel
- Captured leads in the lead funnel report
Real-Time Messaging
Keep WhatsApp conversations up to date, with live sent and delivered status for outbound replies.
- Live inbound and outbound message updates
- Live sent and delivered status for outbound replies
- New inquiries appear in the inbox without alerts
Webhook Configuration
Trigger real-time workflows and keep your other systems in sync the moment a new message or lead comes in.
- Real-time event delivery
- Sync leads to your CRM or sheet
- API access on Enterprise
Multi-Organization Support
Manage multiple businesses, teams, and WhatsApp numbers from a single dashboard, with access kept separate where it needs to be.
- Several brands or numbers, one login
- Separate data, separate access
- Roles for admins, team members, and clients
See how Marshanam fits your business
Explore how different teams use Marshanam to manage customer conversations, answer questions, and capture leads.
What's on which plan
The trial gives you the whole platform for 14 days. Beyond that, the differences are mostly volume and depth of reporting.
| Marshanam feature | Free Trial | Website Chatbot | WhatsApp Chatbot | Growth | Enterprise |
|---|---|---|---|---|---|
| Website Chatbot | ✓ | ✓ | — | ✓ | ✓ |
| WhatsApp Chatbot | ✓ | — | ✓ | ✓ | ✓ |
| Chat Inbox | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI Auto Reply | ✓ | ✓ | ✓ | ✓ | ✓ |
| Human Responses | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lead Capture | ✓ | ✓ | ✓ | ✓ | ✓ |
| Real-Time Messaging | — | — | ✓ | ✓ | ✓ |
| Reports & Analytics | Basic | Full | Full | Full | Full + custom |
| Webhook Configuration | — | ✓ | ✓ | ✓ | ✓ + API access |
| Multi-Organization Support | — | — | — | — | ✓ |
| Team seats | 1 | 2 | 2 | 3 (+₹299/user) | Unlimited |
| AI replies / month | 100 | 1,000 | 1,500 | 3,000 | Unlimited |
| Active contacts | 10 | 300 | 500 | 1,000 | Unlimited |
Growth is ₹2,999/month plus 18% GST · ₹29,990/year saves ~17% · full pricing →
Explore Marshanam with a 14-day trial
Get a hands-on look at the platform and see how WhatsApp, your website, AI, and your customer conversations work together.